Welcome to Bluezela. By visiting or using our website (www.bluezela.com) you agree to follow the terms outlined below, as well as all applicable laws and regulations in Australia. Please read these Terms of Service carefully before placing an order or using any part of our site.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to copy, reproduce, sell, or exploit any portion of our services or content without our express written permission.

2. Products and Orders

  • All product details, including descriptions and pricing, may be updated at any time without notice.
  • We do our best to ensure all content is accurate, but we cannot guarantee it is error-free or up to date.
  • We reserve the right to limit or cancel quantities per customer, household, or order. If this occurs, we’ll contact you using the details provided with your order.
  • Products may be discontinued or temporarily unavailable without prior notice.

3. Pricing and Payment

  • All prices listed on our website are in Australian Dollars (AUD) and include applicable taxes, unless noted otherwise.
  • By placing an order, you agree to pay the full price shown, including any applicable shipping costs (note: we currently offer free shipping within Australia).
  • For accepted payment options, refer to our Payment Policy.

4. Shipping and Delivery

  • Orders are processed within 1 to 2 business days.
  • Once dispatched, shipping typically takes 7 to 12 business days, with a total estimated timeframe of 8 to 14 business days from order to delivery.
  • See our Shipping & Delivery Policy for full details.

5. Returns and Refunds

  • Items can be returned within 30 days of delivery, provided they are unused, in original condition, and include all original tags.
  • Refunds are issued within 7 business days after we receive and inspect your return.
  • Please refer to our Return Policy for complete return instructions.

6. Intellectual Property

All content on this website—including logos, images, designs, text, graphics, and software—is the property of Bluezela and is protected under copyright and trademark laws. You may not reuse or reproduce any part of our content without our written consent.

7. Limitation of Liability

We do not warrant that your use of our website will be error-free, uninterrupted, or completely secure. Bluezela and its affiliates, employees, partners, or suppliers will not be held liable for any direct or indirect loss, damage, injury, or claim related to your use of the site or products.

8. Personal Information

Your personal data is handled according to our Privacy Policy and Cookie Policy, which explain how we collect, store, and use your information.

9. Indemnification

By using our site, you agree to indemnify and hold harmless Bluezela, along with its employees, partners, and affiliates, from any legal claims or demands (including reasonable legal fees) arising from your breach of these Terms or violation of any law or third-party rights.

10. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

11. Termination

These Terms of Service apply unless and until terminated by either you or Bluezela. You may stop using our services at any time. We reserve the right to terminate your access to our services if you violate these Terms.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of New South Wales, Australia. By using our site, you agree to submit to the jurisdiction of the Australian courts.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail Address: info@bluezela.com
Phone number: 
Contact form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: Bluezela
Address: 20 Robinson Street, Rakaia 7710, New Zealand

Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+12 Auckland)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+12 Auckland)