At Bluezela, we take your privacy seriously. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make a purchase from our website: www.bluezela.com.

1. Information We Collect

Personal Information

When you place an order or attempt to do so, we collect information such as:

  • Name
  • Billing and shipping address
  • Payment details (including credit/debit card numbers)
  • Email address
  • Phone number

We refer to this as Order Information.

Device Information

When you visit our website, we automatically collect certain data from your device, including:

  • IP address
  • Web browser type
  • Time zone
  • Cookies installed on your browser
  • Pages or products you view
  • Referral sources (search engines or websites)
  • How you interact with the site

2. How We Use Your Information

We use your personal information for purposes including:

  • Fulfilling orders, including payment processing, shipping, and order confirmation
  • Communicating with you about your order or inquiries
  • Screening for fraud or suspicious activity
  • Marketing and product recommendations, based on your preferences
  • Improving your website experience through analytics and performance tracking

3. Sharing Your Information

We share your personal information only when necessary and with trusted service providers:

  • We use Shopify to power our online store. You can read Shopify’s Privacy Policy here: https://www.shopify.com/legal/privacy
  • We may share information to comply with legal obligations, such as responding to subpoenas or lawful requests
  • Data may be shared to protect our legal rights or the safety of our users

4. Behavioural Advertising

We may use your information to show you targeted ads or marketing messages we think you'll find relevant.

You can opt out of this type of advertising using the platforms below:

5. Your Rights (Australian Residents)

As an Australian resident, you have the right to:

  • Access the personal data we hold about you
  • Request your information to be corrected, updated, or deleted

To exercise any of these rights, please contact us at info@bluezela.com. We will respond in accordance with Australian privacy legislation.

6. Data Retention

We retain Order Information for as long as necessary to fulfill your order and maintain proper business records, unless you request its deletion.

7. Data Security

We use industry-standard security measures to protect your information. While we strive to safeguard your data, no internet transmission or storage method is 100% secure, so we cannot guarantee complete security.

8. Changes to This Policy

This Privacy Policy may be updated occasionally to reflect:

  • Changes in our business practices
  • Legal or regulatory updates
  • Website functionality improvements

We encourage you to review this page periodically for the latest version.

9. Additional Information

For cookies, please refer to our Cookie Policy

For delivery, returns, and payments, see:

For general questions, visit our FAQ or Terms of Service

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail Address: info@bluezela.com
Phone number: 
Contact form: Contact page

We thrive to respond within 24 hours during our opening hours.

Business name: Bluezela
Address: 20 Robinson Street, Rakaia 7710, New Zealand

Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+12 Auckland)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+12 Auckland)