Last Updated: 6. April 2026
At Bluezela, we strive to ensure that your orders are delivered efficiently, safely, and without any extra costs. This policy outlines how we handle shipping within Australia.
Shipping Summary
- Delivery Zone: Australia
- Included Products: All items listed in our online catalogue
- Estimated Arrival Time: 6 to 9 business days
- Shipping Charges: Free standard delivery for all orders
- Currency: All orders are billed in AUD (Australian Dollars)
1. Delivery Coverage
At present, we only deliver to residential and business addresses across Australia. While we do not offer international delivery yet, we are exploring options to make this available in the near future.
2. Eligible Products
This shipping policy covers every product available on bluezela.com. Every item is handled with care and packaged securely to ensure it arrives in excellent condition.
3. Delivery Destinations
All parcels are shipped directly to the address entered at checkout.
Important: We cannot ship to P.O. Boxes, parcel lockers, or collection hubs.
4. Order Cut-Off Time
Orders submitted by 6:00 PM (GMT+10 Sydney), Monday through Friday, will typically be processed the same day.
Orders placed after the cut-off time, or during weekends and public holidays, will be handled the next working day.
5. Order Processing Time
We generally require 1 to 2 business days to confirm, verify, and pack your order prior to shipment.
6. Delivery Timelines
Once your order is dispatched, estimated delivery times are:
- 5 to 7 business days for transit
- Total expected timeframe: 6 to 9 business days, including processing
- Please note: Shipping may experience minor delays during high-demand periods or holiday seasons.
7. Shipping Costs
We proudly provide free standard shipping on all orders throughout Australia.
There are no additional handling or packaging fees.
8. Updating Shipping Details
Need to change your address?
Please get in touch with us immediately at info@bluezela.com
If your order hasn’t yet entered the shipping phase, we’ll do our best to amend the delivery details.
After dispatch, changes may no longer be possible.
9. Undeliverable Orders
If a parcel is returned to us due to an incorrect address, rejection by the recipient, or failure to collect, we reserve the right to deduct return shipping costs and any applicable re-delivery fees from your refund.
10. Customs and Import Charges
As we currently operate exclusively within Australia, no import duties or customs fees apply.
Should international shipping become available in the future, this policy will be updated accordingly.
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
E-mail Address: info@bluezela.com
Phone number:
Contact form: Contact page
We thrive to respond within 24 hours during our opening hours.
Business name: Bluezela
Address: 20 Robinson Street, Rakaia 7710, New Zealand
Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+12 Auckland)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+12 Auckland)